What are your opening hours?
You can also get in touch out of business hours via a whole range of flexible contact options, and we’ll get back to you at the very earliest opportunity.
We pride ourselves on being the easiest Design and Print Company to contact, and the fastest to respond – that’s why we give you a choice of 8 speedy and convenient ways of getting in touch, along with the promise of a lightning response.
How do I place an order?
How do I send you my own artwork?
How do I receive my printing?
Orders up to 10kg are despatched by Overnight Service, whilst orders over 10kg are usually sent by Road Freight.
Your order will always be delivered right to your door by Courier, so please inform us if nobody will be available to sign for your order on arrival.
Unfortunately Startrack Express is unable to deliver to PO Boxes. If you can only receive delivery to a PO Box please contact your accounts person. There is an additional small charge for Australia Post deliveries.
How long do I have to wait for my printing?
If you have a dead line please let us know in advance and we will make sure that it will be met.
What is a 'Proof'?
A proof is made available online for free, although hard copies can also be requested (see below).
How do I approve a 'Proof'?
Can I see a Hardcopy Proof before you start printing?
Please ensure that you request this in advance, as we usually send you the proofs free online to avoid delays and simply because it is a lot easier for both of us.
What if I'm not happy with the finished results?
Payment and Shipping
How and when do I pay?
An email will be sent to you with a full range of payment options and details. You are also welcome to pay online at any time by logging in to your account and clicking the “Make a Payment” link.
What payment methods do you accept?
American Express (add 2%)
Please do not email your credit card details.
Personal / Business Cheque
(Please allow up to 5 days to clear)
Money Transfer / Wire
(Only if paying in person, please do not send cash through mail!)
Which is the best payment method?
I live outside of Australia, can you ship overseas?
Artwork and Design
I'd like a Professional Designer to create my artwork - how do I go about this?
When placing an order, simply tell the team of any ideas and concepts that you wish to see in your final design, and upload any material that you may already have.
The Martin Print designers will get back to you with your first design proof or concept as quickly as possible – usually within just 24 hours!
This option is highly recommended for those who don’t already have a concrete background in powerful marketing design and techniques.
Flat rate artwork charges start at just $19 for minor artwork design – see the artwork options at the bottom of each product page for complete professional design charges relating to that product.
You’ll be very pleasantly surprised by our highly competitive pricing packages. In fact we don’t believe you can get a better price anywhere in Australia for professional artwork.
I'd like to design my own artwork - what software and file formats should I use to create my design?
For the very best print results, we’d recommend that you provide us with a PDF file from vector based software such as Adobe Illustrator, CorelDraw, InDesign, Quark etc.
If using this type of software, then please try and convert your fonts to curves or outlines if possible.
You’re also very welcome to supply your artwork as a PSD or TIFF file from Adobe Photoshop or Paint Shop Pro (just to name a few), or just about any program that can export a TIFF, BMP or other high quality Bitmap file.
Don’t panic if all this sounds like we’re speaking in a foreign language – just supply us with your design in any format whatsoever and the team will happily help you out.
Minor artwork fees may be charged for images with low resolution or without bleed, but we will always tell you about this first, and provide you with a free proof of the final design before you give the go-ahead to complete the project.
For advanced users;
We won’t make a fuss about it, but if at all possible, please supply your artwork with a 3 to 5mm Bleed and using CMYK colours. Any Bitmap image should be at least 300 DPI (or, more accurately, 300 PPI – 300 pixels per printed inch), although 600 DPI/PPI is recommended for the very best results.
For further information on all this bewildering technical stuff, please see below!
What Stock (Paper) do you print on?
However, this is your decision! Please request a quote if you require speciality stocks.
Do I have to zip my artwork before sending it to you?
Don’t know how to ZIP? Don’t worry, just send it anyway and we promise to be nice about the whole thing!
I want to use Microsoft Publisher, is there anything I need to know?
I want to use Corel Draw, is there anything I need to know?
Remember to try and use CMYK colours, and export your files as EPS or PDF (with all fonts converted to curves or outlines).
I want to use Adobe Illustrator, is there anything I need to know?
What canvas size should I use for my Business Card design?
What is Bleed and how can using Bleed improve my final design?
Using Bleed enables you to print your design right to the very edge of the paper or stock.
To create your own Bleed template, ensure that you expand your canvas size so that it is 3 – 5mm bigger around the outside, and then simply draw a border. This will be the exact spot where the guillotines will perform the final chop!
Always force your design over the Bleed area if you want to print right up to that edge. Remember to remove your border before sending in the artwork or the border may get printed. Crop marks are always a good idea.
What are CMYK and RGB?
CMYK colour printing is the most effective and powerful method for premium professional printing. By using varying amounts of Cyan, Magenta, Yellow and Black, an incredible number of stunning colours can be printed. Most professional quality full colour printed brochures, catalogues, magazines, posters, packaging, are printed using the 4 CMYK inks.
RGB stands for Red Green Blue and is mainly used for the sensing, representation, and display of images in electronic systems, such as televisions and computers.
We always recommend that you work in CMYK colours if possible, as there may be a slight colour change in your artwork if your design has to be converted from RGB.
Naturally, you’ll have the opportunity to review the free proof of the final design, and will be able to consider any minor colour alterations before giving the go-ahead.
What are DPI and PPI and how do they work?
If your image is a Bitmap Graphic, then it should have at least 300 DPI/PPI (ideal for most simple images), although for the very best results, we would recommend 600 DPI/PPI (perfect for images with text and line-art etc).
There is much confusion over the usage of both the terms, which is not at all helped by different software packages using the terms in different ways.
To be technically accurate, DPI refers only to the measure of the resolution of a printer. Generally speaking, the higher the DPI, the sharper the printed image resolution.
PPI should refer to the number of pixels actually displayed on your screen, and this is what we are mainly concerned with here – the display resolution.
However, whilst packages such as Adobe Photoshop use the PPI term correctly, other packages such as Corel Photo-Paint use the DPI term to represent the display resolution – so it’s little wonder that everyone is confused, and that most people use the terms incorrectly.
Check your software manual to determine which option best represents your particular display resolution.
If in any doubt, contact one of the team, and we’ll do our very best to baffle you even more!